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Jaun4u 53M
158 posts
11/10/2020 2:44 am

Back-up your phone first and after you have checked your back-up file if everything you want is there, do a factory reset.

A factory reset will restore your phone to as if it was new. You will lose all data.

On your P9 there is - should be - an app "Backup". Use that one.
More info: https://consumer.huawei.com/sg/support/backup/

Or use the search query "huawai P30 desktop backup" in your favourite browser.

Note: I'm not a Huawai user.

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Jaun4u 53M
158 posts
11/11/2020 1:18 am

To my best knowledge a factory reset deletes all data, changes, and settings made by the user from the phone.
You write you have performed a factory reset, have you checked the picture folder, your address book, any bookmarks, your WhatsApp folder? When any of these are gone/empty, you can leave the phone at their tech support shop because there's nothing to view. I'd suggest you check for yourself first before you discard the phone and buy a new one.

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FreeToReply_Mi 30M
2 posts
1/30/2021 4:36 pm

ok


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